• Customer Success Manager

    Job Locations US-VA-Arlington
    ID
    2019-1032
    Category
    Sales
    Type
    Regular Full-Time
  • Overview

    Amify is a four-time Inc. Magazine award-winning Amazon strategy partner, focused on maximizing the potential of brands on Amazon. Amify uses industry expertise and a data-driven approach to monitor and prevent unauthorized sellers, optimize and enhance product listings, protect brands from unauthorized sellers and price violations, and drive sales through advertising. With tact, innovation, and a dedication to brand authenticity, Amify has emerged as one of largest brand partners on Amazon.

    Our next Customer Success Manager will be a driven, goal-oriented professional with exceptional communication and negotiation skills; go-getters with an ability to build relationships, enjoy working collaboratively and thrive in an entrepreneurial/fast paced environment. 

    Responsibilities

    • Directly influence and grow revenue/margin for your brand portfolio
    • Develop brand relationships and promote retention/loyalty
    • Drive long-term Amazon-centric business planning and day-to-day operational management. Identify opportunities for growth and optimization
    • Educate brand contacts on new product/service offerings available to them through the Amazon marketplace. Ensure we are communicating with decision makers and drive engagement
    • Improve business terms, product costs and negotiate pricing
    • Manage product selection, including identifying opportunities for expanding product lines
    • Identify and help implement improvements to team processes over time
    • Work collaboratively with other teams across the company to achieve common goals
    • Onboard new accounts brought on by BD and setup with company systems and services

    Qualifications

    • Bachelor’s Degree; preferably in Business or similar program
    • Minimum of 5 years work experience required
    • 3-5 years of direct experience in account management, project or product management, retail buying or retail category management
    • Excellent analytical and problem-solving skills, good business acumen and attention to detail
    • Passion for people, conversation, and networking
    • Experience in a sales-based role
    • Strong written and verbal communication skills
    • Strong ability to negotiate successfully
    • Minimum of intermediate level skills in Excel
    • Salesforce experience a plus
    • Ability to manage and adapt multiple priorities in a fast-paced, high-growth environment
    • Bias for action and ownership, with an ability to work independently, while partnering with others to achieve team goals

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